04.27.07
Posted in Xantrex at 9:12 am by thirdfm
Completed setup of Dell 620 for Gary Stapp. Created image and delivered to his office.
Checked up John Fogle to see if he’s doing OK on his new computer that I delivered last night.
Sent log files of Exchange Document Level backup requested by CA support.
Called Quantum regarding the faulty tape drive. Their database was down. When their database goes back up, they will verify our warranty contract and will either ship a drive with or without a technician to swap it for us.
Sent reply to Art of CA with screen shot of Busy Threads screen in Novell Console Monitor
Imaged new computer for Hong Tran.
Faxed request for replacement tape drive to Quantum.
Permalink
07.25.06
Posted in Work at 10:32 am by thirdfm
I replaced Vanessa Jay’s computer recently. She used to have a Dell Optiplex 400 runnning Win2000. Now she has a Dell GX280 running WinXP SP2. On her old computer she had Adobe Acrobat 5.0 which she uses to print PDF. I did not install that software because it was an older version.
I download PrimoPDF and installed that instead. PrimoPDF is not as robust as Acrobat, but it does what she needs to do. And best of all, it’s free.
Permalink
Posted in Work at 10:29 am by thirdfm
Mary Sullivan asked my opinion regarding her emails to Citibank returning as undeliverable. The NDR message says that the reason for rejection was that the email appears to be spam. She has asked Citibank to notify their IT department since she believes it’s something to do with their servers. Citibank wants her to notify ours as well thinking that the problem could be very well on our end.
I told her I agree with her opinion. To test, I told her to email Citibank and copy other external email accounts sucn as yahoo, hotmail, etc. She did that and sure enough the email to Citibank returned undeliverable while all the other emails went through just fine. She was going to report her findings to Citibank.
Permalink
Posted in Work at 10:22 am by thirdfm
Anisa sent me a scanned copy of a printout of PDF documents off her printer. The printout had unreadable and garbled text all over the page. She said she can print the same documents to another printer and it will print out just fine. I figured it must be a printer driver problem.
I checked the printer driver. She was using the Optra 1855 driver. I switched it to the Optra T616 driver, the same driver for the printer that works fine. She did not have time to do a test. I told her to notify me what she finds out when she finds the time to do the test.
Permalink
07.24.06
Posted in Work at 12:10 pm by thirdfm
Eliza needed help printing BofA loan docs. She downloaded the file to her hard drive but did not know how to open it. Usually there would be an accompanying email giving instructions on how to download and install the document viewer, but she did not receive one.
I looked around for the BAINSTALL software on our servers and found one stored in the PARKCAM server. Her file opened right up as soon as I installed the viewer.
Permalink
07.18.06
Posted in OnForce at 3:33 pm by thirdfm
One of the easier assignments I got. The job description was to set up a multi function printer but when I got to the end user’s house I found out the printer they bought was a regular HP color ink jet printer. The EU was an elderly lady with an old Win98 PC and dial-up AOL.
Permalink
07.17.06
Posted in Work at 8:52 pm by thirdfm
Melanie Draheim called me about 5:30 PM. She had trouble sending PDF attachments she scanned on the digital sender. The email comes back undeliverable and saying it was to large to send. The attachments were 17MB big. I thought maybe the recipient’s mail system rejects large attachments. I also looked at her mailbox. Those emails with the large attachments made her mailbox size over the limit. I cleaned up her mailbox down to around 40MB and sent and email to myself. It went through just fine. Then Melanie commented that they’ve been doing this for months and this is the only time her attachments were rejected. She insisted that she was sending attachments the same size. When I asked her to look for a sample of any files she sent that were huge, she could not find any. That’s when we wondered why the digital sender was outputting large files. I asked them to check the settings of the scanner. Sure enough, the scanner was set to scan in color which increases the file size of the PDF files by 8X. After I walked them through setting the default setting to B&W, their email issues got resolved.
Permalink
Posted in Family at 8:39 pm by thirdfm
Luke conducted today’s FHE. He also said the opening prayer. In his prayer he asked Heavenly Father to help us not be afraid of the dark. He remembered Mom’s advice that if we feel afraid of the dark, we just need to pray. Jill and Luke also picked the songs we sang for opening and closing hymn. They picked the songs that they were going to sing in an upcoming presentation.
For our talent show, Jill showed off her jump rope skills. Luke sang “I’m Trying to Be Like Jesus” with some help from Mom and Jill.
For our lesson we read a story in the current Ensign magazine about a mom who saved her son by listening to the promptings of the Holy Ghost to check her boys while they were sleeping.
Permalink
Posted in Work at 10:04 am by thirdfm
At last, Vanessa Jay’s new computer should be ready to replace her old one. Transferred files from her old hard drive to the new hard drive last Friday. Created printer objects for her today. Created an Access database for her to replace her Approach database. She was pleased that its easier to generate the report she needs on Access.
Called her this morning but got her voice mail. Asked me to call me back so she can test drive the new computer. i already worked on remote access to this computer with her a while back.
Permalink
Posted in Work at 9:59 am by thirdfm
When Doreen was forced to changed her Windows password, she lost track of what her Novell password was. So she can get to her computer, she had to login workstation only. That prohibited her from accessing Order reports stored in the Novell server.
I reset her Novell account and walked her through syncing it with her Windows account. Created a shortcut on her desktop for the Shared directory where the reports are stored.
She also requested access to the reports on the Scripps Ranch server. I created an account for her on the Scripps Ranch server, synced her passwords, and created shortcuts for the Shared directory as well.
Permalink
« Previous entries · Next entries »