03.02.06
Jaime Mariano needed assistance with Mac OS9
Jaime called to ask my help. Macs running OS9 cannot connect to their Win2000 servers.
Open Order Sheet not working for Shannon
Shannon is a new sales assistant. When she inputs a new date on the Open Order Sheet, the Excel formulas do not give the expected results.
Solution: She needed to install the Analysis ToolPack and Analysis Toolpack-VBA Add-in.
SCRIPPSRANCH volume failing - Part II
Wasn’t able to go to work on Scripps server last night because some users were still on it at 6:30 PM. I did not want to kick them out because they already had a lot of downtime Monday and Tuesday. They are probably trying to catch up with all the work that piled up while the system was down.
The backups failed on Scripps again last night.
Today Mary called to report that Zuzzette could not get on the server. I called the site, got a hold of Rueben, and walked him through restarting the server. I checked the office 15 minutes later. Becky coonfirmed that everybody was up and able to log in to TEAM.
The server deactivated VOL1 right around after the backups failed. I suspect a write operation on the drive resulted in an error which caused the server to dismount the volume.
03.01.06
SCRIPPSRANCH volume failing
Yesterday, Mary had SCRIPPSRANCH rebooted because users had trouble logging in after their dataline got fixed. The server worked for a while then people had trouble using the NAL and getting into their user directory. Mary asked me to look at it.
When I looked at it the console log says the server has dismounted VOL1 because it had write errors. I rebooted the server again.
The backups failed on SCRIPPSRANCH last night.
Today, Becky called. They can’t use the NAL again. I had the server rebooted one more time.