Had dinner with the Title department. Title Manager and County manager recognized our efforts for 2005. Could not find parking and did not want to use the complimentary valet parking. I parked on the 30 minute reserved parking for ATM customers. I figured it was 7:00 pm, they shouldn’t tow my car away. All throughout the dinner I was hoping my car would still be there when I get back. It was.
When Monica opened Excel, it gave her an error message that a file cannot be found. When I connected in to her computer I noticed it was the same issue another user in Rancho Bernardo had yesterday. The error message only happens when she was opening Excel from the NAL. When I launch Excel from the START menu, it opens up but it opens up like it’s just being opened for the first time even if she had been using Excel all this time. After that, Excel opens just fine from the NAL. I wonder if the MS updates causes this bizarre behavior.
Janet came back from vacation. Somebody else was working on her computer while she was gone. When Janet tried to login her computer, the login screen had the other person’s info on it. Janet put her names on the login screen but she was not sure what her Windows username was. After attempting to login a few time she got locked out. She called me while I was driving to the office. When I got into the office I found out she was putting in the wrong username. After putting in the right username she was able to get in fine. However, she probably locked out somebody else in the process. The system automatically unlocks accounts after 15 minutes so it shouldn’t be a problem.
Misti came in our office and reported that she can’t get to her email. She’s getting an error message that says the server is not accessible. I knew there’s nothing wrong with the email server because everybody else is working just fine. I looked at her Outlook profile to make sure her settings are good. Everything looked good, but to make sure she connects to the server right, I removed her email account and added it back again. I opened Outlook again and it seemed like it was opening up, but it gave the error message again. Then it occured to me that on her profile, her default destination was a PST file and not her Exchange mailbox. After switching her default destination to the Exchange mailbox, her Outlook opened up fine, except for another pop up asking for a password for another PST file. I just cancelled out of it. When I tried to expand the PST files or look at their properties, I get an error that they are not accessible. She told me she really did not need anything from those PST files. I closed her PST files so they do not appear on her Outlook screen anymore.
When I looked at the Park Camino server backups to change the tapes, I noticed it was in the middle of backing up Misti’s PST files when it ran out of tape. The backup locked up the file while it was backing it up. That was the reason Misti was not able to access it.
We lost account information for ImageOnsite. I called BofA ImageOnSite support but only got the automated answering service. Did not leave a message.
Called in again Monday morning. Got a live tech support. Was able to reset master account successfully. Sent Marivic and Mary Ann initial passwords.
Debra called Mary that her PC has an error message that the PCI NIC Bridge failed to initialize. I went to look at it and found that the NIC has failed. Called Dell Support. Since the NIC is integrated on the motherboard, Dell will have to replace the whole motherboard. A technician will be on site to swap the motherboard.
Called FirstAm to follow up on our Win2Data CDs. We haven’t got an updated CD since 2003. We were supposed to have updated CDs every year. Spoke to Rasheed who gave me his direct line and email address. He asked for our account and sales order number, which I gave to him. He was going to research the issue and will try to get back to me before the end of the day.
I also found out there was a newer version (4.3) of Win2Data available for download from the FristAm website. I downloaded it and upgraded my copy of Win2Data. It looked the same as the previous version except it would not take the unlock codes we have for San Diego assessor maps. When I speak to Rasheed again I will ask him if we are entitled to the upgrade, and if so, if we can get valid unlock codes.
Seems like every time it rains, the dataline at Scripps Ranch goes down. They went down last week after it rained and today they went down again. I was planning on changing one of the server hard drives tonight. I wonder if I should just do it some other time.
Problem: When Mike searches for information for an individual from LA or OC, no entries for TO show up, and he could not proceed with the search.
Cause: No TO entries are set on his SuperSearch configuration file for LA or OC.
Solution: Added the necessary TO entries.
What’s weird: This problem did not occur until two days ago. If it worked because the TO codes were there before, how did it get deleted? If it worked before even without the TO codes, what was changed that caused it to not work anymore?
The CPF wants a common folder to store and access maps they scan on the RICOH scanner. Currently, CPF users makes the scanner email the scanned files to themselves, and then they save the scanned files on their individual computers.
I created a folder on the shared drive on the Northside server. I instructed Lynette how to access it and outlined the procedure on how to save files to their from the scanner.