Mary Ann called me on my cell and reported that the print job she sent from NGS has been stuck on the queue for almost an hour. NGS was printing to her default printer which was a HP4000. There is no way within NGS to change default printers. I told her to manually change her default printer to the newer HP4250 whenever she needs to print from NGS.
Linda emailed Mary Ann that the digital sender jams on the first page. Mary Ann forwarded the email to me. When I got into the office, Mary Ann and I checked what was wrong. We found a piece of paper in between the white film that’s under the automatic document feeder.
I also showed Mary Ann how to change the default paper size from letter to legal and vice versa. Seems like the scanner cannot handle originals with varying paper sizes.
Finally setup Jackie’s wireless home network so she can work from home. Her cable internet feed is in her living room downstairs while her computer is setup on a room upstairs. I connected the wireless router to the cable modem and installed the PCI Wireless adapter on her computer. Her computer picked up the wireless router signal, as well as a couple of other signals from around her neighborhood, including another linksys unsecured wireless access point. I then setup the wireless router for WEP encryption. I changed her wireless profile to match the WEP settings. I rebooted the computer and was able to connect withe WEP. However, when I changed the WEP name to something she chose, I clicked ‘Reset Security’ instead of ‘Save Settings’. This changed the security from WEP to some other setting. I had to connect the router directly to the ethernet port of the computer to reconfigure it.
Everything else worked perfect after I got the wireless setup. We were able to connect to VPN successfully and connected to her computer at work through pcAnywhere.
i also showed her how to access her COX email account via webmail.
Before I left, she reimbursed for the cost of the router and wireless adapter. She said she’ll also treat me to lunch at PF Chang’s.
We had a conference call regarding a DSL line for Scripps for redundancy. I was pretty much just a listener throughout the call. Scripps T1 line has gone down twice now after heavy rain so Lori suggested setting up a DSL line for redundancy. Mary is going to order a business grade DSL line with at least 1 static IP address. FNIS will order a 831 DSL router and create a half tunnel through our existing CISCO router. Traffic is supposed to automatically transfer to the DSL connection in case the T1 line goes down. Users will only notice about a minute of disconnection.
Replacement motherboard came in for Deb’s PC yesterday. Tech from Dell came at 1PM and did the swap. Got Deb on her PC again shortly after.
Called DHL for pickup of defective motherboard. Confirmation no: 100821
Monica got locked out of her account. She changed her Novell password yesterday and now it would not let her get into her Windows account. I reset her Windows password, called the help desk to unlock her account, then synched her Windows account with her Novell account.
Rueben George called me while I was pulling in to Northside. There was a power failure around his house and when everything went back up, everything went fine except his outgoing mail are stuck in the outbox. This happened to him twice before so I reminded him that the last time this happened I had him call his cable company tech support. I guess he remembered that the tech support had him power cycle his cable modem. He asked me if I he should do that. I told him go ahead turn off your computer, turn off the cable modem, turn on the cable modem again, then turn on the computer. He said he’ll call back if he’s still having problems. He hasn’t called back so I guess that fixed the problem.
Today is the last day that I’m working by myself. Mary will be coming back tomorrow. I’ve taken care of the backups. I’ll need to replace one of the hard drives of the Scripps Ranch server. I’m thinking of doing it Friday night. The first drive is the SYS volume and the second drive is the VOL1 volume. The VOL1 volume has developed bad sectors and keeps deactivating. I have transferred most of the important files to the SYS volume.
Things were more quiet today than they were the last three days. Not too many calls. Carola needed help with her passwords, Darlene needed her SuperSearch printer reset and that’s about it.
Michelle Schlemmer reported that her Datatrace print jobs are not going through.
Cause: Datatrace print server is pointing to printer object in the SD_MKT server. Lisa Pearson’s computer hosts the print server application. Lisa was migrated to the NORTHSIDE server. All her Novell printer objects were replaced with IP-based printer objects.
Solution: Update the Datatrace print server settings to point to new printer objects.
How to do it: Stop the print server. Go to Edit-Settings. Select the new printer from the drop-down box. Click on the button with the check to submit changes. Click on the door icon to exit Edit.
Issue: Dennis could not find the icons for NWADMIN in his NAL.
Cause: All users, including Dennis, were taken off NORTHSIDE’s SD_MKT Vol1 group which authenticates them to SD_MKT and maps a drive to SD_MKT\Vol1: upon login.
Solution: Put him back in the SD_MKT Vol1 group.
Better long term solution: Create application icon for NWADMIN in NORTHSIDE. Copy fiiles from SD_MKT to NORTHSIDE so NWADMIN in NORTHSIDE will have the ability to manage applications.
Even better long term solution: Show Dennis how to use ConsoleOne. It is setup for Admins on NORTHSIDE and it is the preferred application for managing the Novell server.