10.07.07
Work Log 09-05-07
Milton asked me to help Karen Lindahl. Milton’s email said she ‘had problems scanning’. When I came over to her desk, I found out she could not access the share where the scanned documents are stored. As she hovered her mouse on the shortcut on her desktop, I immediately found out what the problem was. The tool tip display showed the shortcut still used the old NETBIOS name for the printer. We recently updated the NETBIOS names of our Toshiba printers. I made the necessary change to the shortcut.
Amber recently replaced the hard drive of one PC on the assembly floor. She was able to restore all the programs except for a label printing program written in Access. Milton tried to get it to work but can’t get it to print. We thought it was because we did not install the printer drivers for the label printers. I started installing the drivers in the XSD-PS1 server and created shared printers for each of the Zebra printers. I had to download the HP printer install wizard from the HP website as well as the Zebra drivers from the Bartender website. The HP wizard allowed me to discover the JetDirects’ IP addresses. That did not solve the issue. I then installed the drivers through the Novell legacy print queues, the same way the drivers were installed on a machine where the program was working. That did not help either. So I asked Milton if I could look at the source code of the Access program. I thought I had to login as a specific user with admin rights to see the source code. I found out all I had to do was press the shift key while opening the program so it bypasses the autoexec macro that hides the full menus and the programming interface. When I looke at the source code, I noticed it was referencing a Bartender executable. That was when Jack Willingham mentioned that the program does use a command line program from Bartender to print labels. I found the Bartender CD from the locked cabinet in the server room and installed the program on the PC. The Access program worked after that.