07.25.06
Mary Sullivan’s email to Citibank getting returned.
Mary Sullivan asked my opinion regarding her emails to Citibank returning as undeliverable. The NDR message says that the reason for rejection was that the email appears to be spam. She has asked Citibank to notify their IT department since she believes it’s something to do with their servers. Citibank wants her to notify ours as well thinking that the problem could be very well on our end.
I told her I agree with her opinion. To test, I told her to email Citibank and copy other external email accounts sucn as yahoo, hotmail, etc. She did that and sure enough the email to Citibank returned undeliverable while all the other emails went through just fine. She was going to report her findings to Citibank.