07.17.06
Doreen Markel lost access to Order reports.
When Doreen was forced to changed her Windows password, she lost track of what her Novell password was. So she can get to her computer, she had to login workstation only. That prohibited her from accessing Order reports stored in the Novell server.
I reset her Novell account and walked her through syncing it with her Windows account. Created a shortcut on her desktop for the Shared directory where the reports are stored.
She also requested access to the reports on the Scripps Ranch server. I created an account for her on the Scripps Ranch server, synced her passwords, and created shortcuts for the Shared directory as well.