03.02.06

Datatrace not printing

Posted in SysAdmin Logs at 4:07 pm by thirdfm

Michelle Schlemmer reported that her Datatrace print jobs are not going through.

Cause: Datatrace print server is pointing to printer object in the SD_MKT server. Lisa Pearson’s computer hosts the print server application. Lisa was migrated to the NORTHSIDE server. All her Novell printer objects were replaced with IP-based printer objects.

Solution: Update the Datatrace print server settings to point to new printer objects.

How to do it: Stop the print server. Go to Edit-Settings. Select the new printer from the drop-down box. Click on the button with the check to submit changes. Click on the door icon to exit Edit.

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