Sales rep Blackberry issues | Feb 24th 2006
A sales rep called and reported that his Blackberry has not been receiving emails. He said Billy worked on his computer yesterday and that may have something to do with it. He called me because he could not get a hold of Billy. I told him he may just needs to resync his device with his Outlook profile. He told me the last time Billy fixed this problem, Billy did not need his Blackberry device. I told him I’ll get a hold of Billy.
I called Billy. Billy said he never worked on the sales rep’s PC yesterday. He said he just called in to the FNF help desk to reset his password. Billy also said the last time a similar problem occured with the sales rep’s Blackberry, he had to resync the device. Billy is going to call the sales rep.
Posted in SysAdmin Logs